How's your signal to noise ratio going?
It's not only engineers that need to deal with S/N (Signal to Noise Ratio). Test Managers have to deal with lots of noise, in managing projects, dealing with stakeholders, identifying potential future risk, maintaining test environments, hiring testers, and meetings,meetings & meetings. Traditionally that's what the role has involved. We deal with the noise, so testers can get on with doing their job - testing.
But is this really what is required? The reporting, the stats, the work allocation, the test strategy work and did I mention the meetings? It's all STUFF. There's always STUFF to do as a test manager. If we don't have STUFF to do, we go out and look for STUFF. We roll our eyes at all the STUFF we have to do, but secretly we like it. It makes us feel important and keeps us busy.
Recently, I did a peer review with my team. I asked them to anonymously review my work. One question I asked them was "what I should start doing more of?".
The resounding signal was loud and clear. They wanted me to increase the amount of coaching and training within the team.
So I stopped doing STUFF. I dropped meetings that were optional, I've distributed recruitment and I worry less about planning for 'the future'.
Instead I test and I encourage other testers to pair with me as I test, or to invite me over to test with them.
That way I'm sharing my knowledge and expertise.
It's been hard to let go the high level STUFF but in some ways, these management type activities can be performed by most managers. Very few people can train and coach testers.
How's your S/N ratio going?